Shipping & Returns

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Returns Policy



We operate a 15-day return period. Items must be returned in the original packaging as well as all included items. AudioProCT must be notified of all shipping damage within 24 hours of delivery. Items that are not returned in original, un-opened, resalable condition are subject to a 15% restocking fee. AudioProCT reserves the right to charge up to a 15%-100% restocking fee on returned items if the item is clearly used and/or the packaging has been opened. The cost paid for shipping item will be deducted from the final refund as well..


We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.

You may return most new, unopened items within 15 days of delivery for a full refund, minus original shipping cost. Buyer pays return shipping cost, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A 15% re-stocking fee will be applied unless otherwise noted.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.